Business Competencies Courses

Our training catalog provides a wide range of individual courses that can stand alone, but can also be used as part of a program or curriculum of training. In addition to our current off-the-shelf training catalog, Calyptus offers customization services to ensure that training is tailored to the needs of the participating individuals and teams. 

Some courses are already available as e-learning modules, which can be found here.

Some courses are already available as e-learning modules, and all courses can be delivered as webinars on request



This 2-day program covers trainer techniques and requirements; provides detailed notes to potential instructors on how to manage a training program; describes the management techniques for instructors to keep programs running smoothly. Topics covered include qualifications and skills for trainers; the 25 common mistakes in training; role of the trainer; teaching adults; preparing for the program; opening the program; giving presentations; flip-charting techniques; facilitating exercises and conducting case discussions; asking questions in training environments; transitioning from one module to another; and closing the program. Participants will have an opportunity to apply learning.

As a result of attending this course, participants will:

  • Learn trainer techniques and requirements
  • Have detailed notes on how to manage a training offering
  • Acquire management techniques to keep training programs running smoothly
  • Establish a core of qualified instructors 

TQM/Continuous Improvement:
Team Training

This 2 ½ -day program provides information for teams and team members on how to complete TQM and construct continuous improvement projects.

As a result of attending this course, participants will:

  • Learn key TQM concepts
  • Apply a CI model
  • Learn Six Sigma Concepts
  • Understand team power and continuous improvement

Leading Change 


This 1-day training is designed to be a practical, hands-on road map to help participants to quickly develop strategies for assessing the change readiness within the organization.  This training offers exercises, handouts, assessments, and structured experiences as applications to be used on the job.  As a result of the training, participants should be able to identify the key internal and external forces causing change in organization, develop an integrative model for leading people through emotional and environmental changes to lead a more effective leadership role.

As a result of attending this course, participants should be able to:

  • Understand the perceptions of change and the forces causing change
  • Experience personal change
  • Study a model for understanding the human responses to change
  • Understand change resistance
  • Identify the perceived losses and opportunities from change
  • Develop change resilience in yourself and others
  • Learn the actions for introducing/leading change

Getting Innovation into Daily Supply Management Thinking


This ½ -day course provides the basis for defining and placing for innovation from suppliers.  The course will cover how to organize for innovation and how to assess opportunities.

As a result of attending this training, participants will be able to:

  • Recognize innovation
  • Improve the number of innovative ideas implemented
  • Monitored suppliers to innovation
  • Create opportunities for supplier innovation

Purchasing Simplification

This 1-day program provides and applies proven ideas to simplify the full cycle of the procurement process.  Streamline operations and more efficient procurement methodologies are covered with case studies.

As a result of attending this course, participants will:

  • Participants will learn about EDI, barcoding, the purchasing card and how each can reduce time spent on non-value added activities; both within and outside the Purchasing Department
  • Participants will learn the concept of activity based costing (ABC) and, working in groups, will complete exercisesdesigned to illustrate the principles of strategic cost management tools
  • Participants will explore techniques such as flow charting and JIT to improve the quality of performance and reduce cycle times in key purchasing responsibilities

This 1-day program provides an overview of the opportunities found when using value analysis techniques. These opportunities pertain to both products and services and require cross-functional company involvement and supplier cooperation. The techniques can also be applied to improve supply chain processes and internal processes. Participants will use a proven tool and apply the tool to a case study provided by CCG and then to their own commodities.

As a result of attending this course, participants will:

  • To describe the use of value analysis in streamlining supply chain operations and reducing costs
  • To train participants in the fundamentals of value analysis and value management
  • To provide an overview of the steps of the value analysis process
  • To allow participants an opportunity to develop plans on applying the tool to their respective commodity categories


Value Analysis

This 1-day program provides the necessary skills and knowledge for supply management staff to improve written communications. Examples from standard supply management communications are provided and evaluated.

As a result of attending this course, participants will be able to:

  • Organize more effectively for written communications
  • Receive feedback on their communications skills and develop an improvement action plan
  • Develop more succinct and accurate written communications and reduce ambiguity

Improving Communication in Procurement

This ½ -day course addresses how a company can increase its cost savings and productivity improvement opportunities with suppliers in the areas of usage control, budget reduction, and product/service substitution. Specific ideas will be presented that will aid your business unit to reduce the total costs of working with suppliers by reducing the amount and extent of services and products from vendors. Value analysis techniques will be used to explain how to improve value while reducing costs.

As a result of attending this course, participants will:

  • Distinguish between price and non-price cost reduction
  • Develop plans to reduce usage and budgets for vendor management
  • Implement different methods of reducing costs through product and service substitution
  • Review internal processes and procurement procedures to streamline and consolidate costs

Using Demand Management to Reduce Total Cost of Ownership

This 1-day program provides guidance on how to build and sell a business case to peers, management, and third parties.

As a result of attending this course, participants will:

  • Identify and communicate performance issues to key stakeholders
  • Use business case compilation as an audit for project assumptions, data, and conclusion
  • Obtain conceptual buy-in and support from the organization
  • Calculate and prioritize project costs and benefits
  • Fulfill information needs to obtain project approval

Business Case Development

This 1-day course applies the process of benchmarking to purchasing. It includes purchasing-oriented case studies and exercises.  This program will trace the process of benchmarking using a purchasing example, and includes a section on purchasing data research and analysis. A major portion of the program is devoted to creation and implementation of a supply management strategy.

As a result of attending this course, participants will:

  • Learn the basic steps in the benchmarking process
  • Understand how to apply the process to Purchasing
  • Be able to employ benchmarking in their normal course of work
  • Apply the benchmarking process to commodities purchased by their company
  • Develop a plan for personal use of benchmarking

Applying Benchmarking Principles to Purchasing

This program provides guidance on how Supply Management activities can ensure greater value to organizations.  Strategies, staff capability, and maturity models are used to allow participants a way to craft value-based strategies and implementation plans to increase supply management’s contribution to the bottom line.

As a result of attending this course, participants will:

  • To describe how to develop a supply management strategy
  • To indicate the specific ways supply management can add value to an organization
  • To provide information on how to improve professionalism
  • To specify how to diagnose an effective sourcing strategy

Creating Value for the Organization 

The purpose of this 2-day program is to provide the basic tenets of customer service management.  Participants will learn how to establish a service orientation and be able to develop measures to improve internal and external satisfaction.

As a result of attending this course, participants will be able to:

  • Better manage Customers Expectations – Your Organization will evaluate Customers, with a focus on understanding their needs and expectations, and how to meet these needs
  • Improve Time Management – Participants will focus on multitasking, prioritization and consolidation techniques to allow them to keep pace with high volumes while improving the quality of their work
  • Enhance Personal Communication – Techniques for effective communication will be examined so that participants can learn how to avoid common communication barriers and improve active listening skills
  • Resolve Conflicts Effectively – Participants will learn to recognize and diffuse potential conflict situations.  They will also receive feedback on their conflict resolution styles

Customer Service Excellence

This 1/2-day program provides coverage of advanced CAPA topics such as total cost, total cost of ownership, target costs, fully loaded labor rates, and profit analysis.

As a result of attending this course, participants will:

  • Understand the elements of Cost and Price Analysis
  • Learn to apply CAPA techniques to both products and services
  • Better understand when to apply the various potential techniques in more complex procurements
  • Grasp the impact of target costs, cost curves, and other leading edge concepts
  • Develop a plan to implement CAPA in their activities

Additional Cost & Price Analysis

The 1-day program focuses on financial decision making in engineering. Participants will learn how to make choices among a multitude of potentially rewarding projects, considering risks, return, and customer satisfaction.

As a result of taking this course, participants will gain an understanding of:

  • To set forth the reasons to accomplish effective cost and price analysis.
  • To train participants in recognizing, evaluating, and negotiating elements of suppliers’ costs and prices.
  • To provide information on how to further investigate price trends and the impact of industry/market developments.
  • To allow participants the opportunity to apply knowledge through a series of your organization’s-specific cases and exercises.

Financial Analysis 

Pricing Techniques

Nine (9) specific techniques used by suppliers will be discussed in this ½-day program.  Negotiation strategies to counteract and techniques will be presented.

As a result of attending this program, participants will be able to:

  • Determine whether price is fair and reasonable
  • Ensure your company receives the best possible prices
  • Assess whether reduction of price is possible

This 2-day program includes coverage of financial analysis, cost and price analysis, target pricing, supplier pricing techniques, and total costs.

As a result of attending this course, participants will be able to:

  • Conduct price, cost, margin, target cost, and should cost analyses
  • Analyze learning curve and experience curve factors
  • Consider various cost considerations for New Product Introductions
  • Reduce total cost of ownership
  • Use templates to make business decisions based on Total Cost
  • Use Value Analysis and its benefits

Total Cost Management